Return Policy

Supernatural Botanicals is committed to offers the best products that meet the needs and choice of our customers. We provide satisfactory return, cancellation or exchange experiences.

 Cancellation of Order

You can cancel an order for any product/items you have requested for purchase before the delivery time and without any cost by just contacting our support team at +1 424-317-1767 in the US, you can also contact us through our direct support email info@supernaturalbotanicals.com.

Return for the Non-Satisfactory Products

If for any reason you are not convinced the with the product, you can return it to us for a replacement or a full refund. You can return items within the 10 days of receiving your shipment and should come back in the original packaging or labeling and must be unopened. SNB store doesn’t cover the return shipping cost .. you are responsible for a return shipping charges. Our return address: 17326 Falda Ave, Torrance CA 90504

 Return for the Damaged Products

All damaged products will be returned to us within four working days, or you can email us for more relevant details. All damaged products should be returned in the same packaging as it was delivered.

We offer a full money back guarantee if items not delivered by the courier due to damage or any other reason. We do not provide money back on the shipment marked as “Delivered” by the courier company but somehow you not received it or not able to find it.

Return Procedure & Refund Method

To return all or any item, you should contact our customer support team for an authorization code. Please call us at +1 424-317-1767 in the US or email us for a return authorization code to info@supernaturalbotanicals.com.

Once we received your email, we will provide you the return authorization code. You can then send the items back to us on our mentioned address, and we will issue a refund or send you a replacement within 24 hours. Refund is usually by the same method it was originally sent to us. If you have paid with your credit card, then the refund will be on your card, and it takes a week to be back in your account.

We’ll notify you through an email once we have issued a refund.

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Disclaimer: 7-OH: Our products are not for use by or sale to individuals under the age of 21. The sale of products containing 7-hydroxymitragynine exceeding 2% of total alkaloid content is prohibited in Arizona, Oklahoma, Texas, and Utah. Additionally, 7-OH products are not shipped internationally; Tennessee and Georgia ban 7-OH as it is considered a processed/enhanced product. State and Local Restrictions: 7-hydroxymitragynine is banned in states and jurisdictions that prohibit kratom, including but not limited to: States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin Counties and Cities: Concordia Parish (LA), Sarasota County (FL), Union County (FL), Malheur County (OR), Denver (CO), San Diego (CA), City of Oceanside (CA), Jerseyville (IL), Alton (IL), Edwardsville (IL), Franklin (LA), Rapides (LA), Parker and Monument (CO), Ascension and Grant Parishes (LA), Franklin (NH), Newport Beach (CA), Washington D.C., and various counties in Mississippi. ID Verification: ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Louisiana, Oregon, and South Dakota. Health and Safety Warnings: 7-hydroxymitragynine is NOT intended to diagnose, treat, cure, or prevent any disease, illness, or condition. Please consult your doctor before using any new products. This product contains chemicals, including nickel, arsenic, and lead, known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.p65warnings.ca.gov. Pregnant women should avoid use, as kratom has not been tested for safety in pregnancy. For FDA guidance, see FDA alert 54-15. Shipping Restrictions: Products cannot be shipped to military bases. Important Notes: This product is not classified as kratom and is not a natural product. It may contain synthetic or unknown chemicals. Use responsibly and in compliance with local regulations.
- Kratom: Our products are not for use by or sale to persons under the age of 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, CONCORDIA PARISH LA, and WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, EDWARDSVILLE IL, FRANKLIN LA, RAPIDES LA, PARKER AND MONUMENT (COLORADO), ASCENSION AND GRANT PARISH (LOUISIANA), FRANKLIN (NEW HAMPSHIRE). WASHINGTON D.C., NEWPORT BEACH AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally. ID verification is required for the following states: Florida, Tennessee, Virginia, West Virginia, Colorado, Oregon, Louisiana, South Dakota, Georgia. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases
 

WAAVE Compliance